H. McLarnon & Son’s products are used nationwide in applications, which demand the highest standards of performance and reliability.
The quality of our products and services play a key role in achieving customer satisfaction and in turn business success.
It is the company’s policy to provide competitive products and services, which fully conform to the requirements of our customers, on time and every time.
Our overall quality objective is to continually improve customer satisfaction by operating efficient and effective quality systems within a Total Quality.
environment, striving to exceed customer needs and expectations at every opportunity. This is achieved through understanding current and future customer needs and expectations and through structured planning for the future organisation and managing change.
We are committed to quality leadership and will provide the appropriate:
- Organisation and support to align all our activities to satisfying the needs of our internal and external customers and suppliers
- Equipment and facilities for our process and systems
- Training and education to all our employees to enhance their performance
Aim to research and implement new and innovative systems and products that will enhance the quality of our service.
Within H. McLarnon & Son, quality is defined as the achievement of specified standards by a co-ordinated team effort working to defined requirements and procedures applying a consistent control throughout all phases of work from the receipt of an enquiry to built-up felt roofing to specialist cladding and metal decking systems that are at the forefront of technology and innovation.
H. McLarnon & Son operates an open style of management where potential problems can be identified early and corrective/preventive actions taken. Individual and team commitment to excellence is actively encouraged. It is everyone’s responsibility to aim for error free work at all stages, and specifically:
- To work to the policy and procedures described in the Quality Manual and associated documents.
- To highlight areas where improvements can be made to meet the requirements of our customers.
Our Employee Handbook defines the requirements and procedures to be followed by all H. McLarnon & Son personnel to achieve the company’s quality policy and objective and is issued with management’s authority and commitment.
Stephen McLarnon
